DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

6,346 Reviews

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This rating includes all service center reviews, with more weight given to recent reviews.

SERVICE VISIT

We love Lithia. They have been great help. Quick, friendly and always ready to help! They have been great help. Quick, friendly and always ready to help! More

SERVICE VISIT

All my service needs are always handled with great service. Keep up the great work service. Keep up the great work More

SERVICE VISIT

Efficient process. Respectful of need to get to work. Good people skills. Felt like a customer. Respectful of need to get to work. Good people skills. Felt like a customer. More

SERVICE VISIT

My service rep was very courteous & helpful. He kept me well informed and the shuutle drver was very punctuak cdc'x'sc He kept me well informed and the shuutle drver was very punctuak cdc'x'sc More

SERVICE VISIT

Always great customer service. I use Lithia for all vehicles. Customer service at Lithia is why I buy Ford vehicles. I use Lithia for all vehicles. Customer service at Lithia is why I buy Ford vehicles. More

SERVICE VISIT

Kyle did an excellent job it was nice to deal with someone who enjoyed helping me and not have to wait 2 weeks for service someone who enjoyed helping me and not have to wait 2 weeks for service More

SERVICE VISIT

Lithia Ford of Boise is just fantastic! I took my vehicle to their quick service for an oil change and tire rotation. The Service folks are genuinely kind and friendly, and didn’t try to I took my vehicle to their quick service for an oil change and tire rotation. The Service folks are genuinely kind and friendly, and didn’t try to sell me more than what I came in for. This is the first service garage I have ever come across where I feel comfortable and able to trust that the job will be done correctly and in a timely manner. Thank you, Curt! More

Jun 14, 2024 -

SERVICE VISIT

John was so nice and really spent time explaining what needed to be done with my car in way that I could understand. needed to be done with my car in way that I could understand. More

SERVICE VISIT

Curt always kicks xxx! His attention to detail is unsurpassed! His willingness to help is above and beyond! His attention to detail is unsurpassed! His willingness to help is above and beyond! More

SERVICE VISIT

Dropped my vehicle off for warranty work on drivers seat cover and a recall notice repair to the clock spring in the steering column.I recieved a phone call at 11:30 am notifyng me that my vehicle was r cover and a recall notice repair to the clock spring in the steering column.I recieved a phone call at 11:30 am notifyng me that my vehicle was ready to pickup.As I was getting ready to leave I noticed that there were error codes on the dash screen. The first repair part was defective as well as the second part. It took a third part to fix the problem.As I was driving off the lot I noticed that the steering wheel was not straight, it had been put on crooked.At this point I took it back to Allen and asked him to please get the steering wheel put back on correctly.I went to the Service Managers office and explained to him what was happening. He did get involved and my pickup steering wheel was corrected. He was very apologetic. I thanked him for his time and getting my truck repaired. I told him I was very upset. I told him I was notified at 11:30 ,my vehicle was repaired and was ready to pick up. It was after 3:30 pm, Approximately 4 hours since I was told my vehicle was ready to pick up and that if this was the type of work the service department did I did not know if I would return.The seat cover still has a wrinkle in it. Not satisfied with the repair.I am not impresses with the repair work I received.The service manager apologized as I was leaving and gave a years worth of oil changes to try and make things right. More

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